Mercy Abay

About me

Mercy Abay

Hello! Mercy here. I am a highly motivated and experienced Executive Assistant. I offer administrative support to individuals and businesses using my wide range of skills including but not limited to email and calendar management, social media management, email marketing, webmaster duties and video editing for Facebook and Instagram Reels. Additionally, I possess valuable expertise as an Invoice Quality Assurance (QA) Specialist and Email Support Specialist using Salesforce.

August 2019–October 2020

AT&T Account Associate

Responsible for explaining bills to clients to ensure their understanding of their billing information

November 2020– July 2021

Mindbody Technical Support

Responsible for troubleshooting Mindbody website, MB app, and MB Branded Webto resolve technical issues faced by clients

Employment

History

August 2021 - March 2023

Executive Assistant

Responsible for managing client's calendar, responding to emails, creating and maintaining documents and more.

Manage and maintain client's social media pages, including creating and publishing posts and reels, and responding to comments and messages.

March 2023 - October 2023

Invoice QA / Email Support

Responsible for creating, processing and conducting quality checks on invoices for accuracy and resolving discrepancies promptly

Provided timely and courteous email responses to address customer inquiries and concerns effectively.

Administrative Support

Top Skills

Providing top-notch administrative support is one of my strengths. I have a knack for organizing tasks, managing emails and calendars, and handling phone calls. From booking travel arrangements to managing day-to-day tasks, I can ensure that everything runs smoothly.

Social Media Management

Email Support

From creating engaging content to growing your followers, I can help you establish a strong online presence. With a keen eye for detail and a deep understanding of various social media platforms, I can help you achieve your social media goals.

I deliver prompt, clear, and empathetic email responses to address customer’s concerns effectively, ensuring positive interactions and customer satisfaction.

Tools and Certificates

Sample Works

Here are some of the projects I worked on

Invoicing/cases

Social Media Contents

Flyers

Reels

Email Marketing

Kind Words from my Clients

"You are such an important part of the team"

"Your positive spirit, work ethic, and adaptability are some of the many attributes that I value in you."